Nick: Unhappy From: Alberta, Canada | Overall Exprience: |  |
Stayed: April, 2009 We had booked our room online and asked for one with a King sized bed and non-smoking. When we got to the hotel, our room wasn't ready yet and they asked if we wouldn't mind a room with two queen beds because we didn't want to wait 2 hours for our room to be ready. So of course we said yes. Well they left out the part that our room was right beside the elevators that sounded like a plane taking off every two seconds. We went back down to the desk and told them about it and they said the only room they had left was a smoking room and I'm not a smoker. It was a very discusting room and the lights were shorting out so we couldn't even use them. I asked for a discount and I have emailed them and still nothing has been done about this incident. I know a few other people who stayed there and the same thing had happened to them. There are many other hotels to stay at that have better customer service and nicer rooms for less. So I just wanted to give a heads up for anyone planning on staying there. |
